Why do people find chat bots on websites annoying? Is it that those “annoying” chatbots aren’t as intelligent and conversational?
Nonetheless, banks and eCommerce platforms are using them. Will this trend continue in Africa?
The Founder and CEO of the Africa Chatbot & Conversational AI Summit, Sydney Eneremadu and the Chair of the Special Interest Group on Artificial Intelligence and Robotics with the IITPSA (Institute of Information Technology Professionals South Africa), Johan Steyn, discuss How big Conversational AI will be in Africa in 2022?